Terms and Conditions

Receba novidades e promoções da Escape Time   

1. General Provisions:

   1.1. Escape Time Brazil offers you and your team an innovative and fun experience with our on-site escape games. You will have up to 60 minutes to solve mysteries and puzzles in our themed rooms, providing moments of fun and adrenaline.

   1.2. Escape Time Brazil's game rooms are designed for fun and entertainment, without any offensive, racist, or discriminatory content. Any resemblance to names, people, or actual events is purely coincidental.

   1.3. These terms and conditions govern the use of Escape Time Brazil's services, as well as the website www.escapetime.com.br. Please read them carefully before using our services.

   1.4. By making a reservation and making the payment, you agree to inform and obtain the consent of all game participants regarding these terms and conditions.

   1.5. The conditions and terms described in this contract will be governed by Brazilian law, and all disputes will be submitted to the exclusive jurisdiction of Brazilian courts.

2. Intellectual Property and Website Use:

   2.1. The brand, trade name, and logo of Escape Time Brazil, as well as the content of the website www.escapetime.com.br, are the exclusive property of the company and may not be used without prior written authorization.

   2.2. Escape Time Brazil does not have distributors or representatives authorized to market our services.

   2.3. Escape Time Brazil's games cannot be resold or used for commercial purposes or as prizes without our consent. If this condition is violated, the beneficiary will not be entitled to the service.

   2.4. Website users are not authorized to use it for fraudulent, illegal, defamatory, harmful, or morally objectionable purposes.

   2.5. Escape Time Brazil is not responsible for the misuse of information transmitted by third parties through the website.

   2.6. Escape Time Brazil will not be responsible for any direct or indirect damages resulting from the misuse of the website by third parties.

   2.7. The website www.escapetime.com.br is owned by Escape Time and cannot be modified, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed, or sold by third parties without prior consent from its owner.

   2.8. Escape Time Brazil is not responsible for information illegally transmitted by third parties who improperly access the pages of the website www.escapetime.com.br.

   2.9. The Escape Time Brazil website may contain external links such as third-party sites and partner commercial sites. The operations of these sites are outside Escape Time's control and are the sole responsibility of third parties and partner companies.

3. Privacy and Data Protection:

   3.1. When filling out the Online Reservation Form, you must provide accurate and up-to-date information. Incorrect information may result in service refusal.

   3.2. Your personal data will be collected and stored electronically, and Escape Time Brazil commits to not disclosing them to third parties without your permission.

   3.3. Some themed rooms may be recorded. By participating, you authorize this recording, which may be shared with adult participants via email or messaging apps.

   3.4. By providing your data, you agree to receive offers and promotions from Escape Time Brazil.

4. Reservation and Payment:

   4.1. Escape Time Brazil services can be booked through the website www.escapetime.com.br, where you can reserve the desired room, indicate the number of participants, and make the payment.

   4.2. The minimum and maximum number of participants varies depending on the chosen room. Children under 12 must be accompanied by an adult who participates in the game.

   4.3. The price of each game is indicated on the website at the time of booking and may vary according to the number of participants, room, day of the week, and time.

   4.4. The pricing policy includes discounts, promotions, and freebies at the sole discretion of Escape Time Brazil.

   4.5. Payment must be made in full at the time of booking, according to the options available on the website.

   4.6. Reservation confirmation is subject to payment approval by the commercial partner. If payment is not approved, the reservation will be canceled.

   4.7. The transactions and websites of commercial partners are outside Escape Time Brazil's control and are the responsibility of these companies.

   4.8. After payment approval, the reservation will be confirmed, and you must respect the scheduled room, date, time, and number of participants.

   4.9. Reservation confirmation will be sent to the provided email address. Ensure you provide the correct email.

   4.10. You are responsible for choosing the room, date, time, number of participants, and payment confirmation.

   4.11. Reservations are for live, dated events. Cancellations, refunds, or rescheduling will not be accepted after confirmation.

   4.12. Participation of more people than indicated in the reservation is subject to availability and additional payment on-site.

   4.13. Special reservations for large groups, corporate events, or parties can be made by phone at (11) 4325-0050 at least 24 hours in advance, subject to availability.

   4.14. Special reservations are subject to all terms and conditions described herein.

   4.15. In accordance with law No. 12.933 granting the benefit of half-price tickets, we ensure 40% of the reservation being half the entry value, validated by presenting the physical card at Escape Time's reception.

   4.16. Only individuals aged 18 or older can book and pay for an Escape Time game.

   4.17. If the customer wishes to transfer their game to another person, they must contact Escape Time by phone, email, or in person at least 24 hours before the start of the game session to communicate this decision. Even so, at its sole discretion, Escape Time may accept or refuse this type of change.

   4.18. Electronic payment tools such as B-Cash and others are accepted. The payment methods offered will be available at the time of booking and may change at any time without notice.

   4.19. The value of each Escape Time game is indicated on the website www.escapetime.com.br and varies according to the company's commercial policy and the number of game participants.

5. Game Performance:

   5.1. Escape Time Brazil may request confirmation of the data provided in the reservation before the game.

   5.2. Participants must arrive at the venue at least 15 minutes before the scheduled date and time.

   5.3. Delays of 15 minutes or more will result in the loss of the reservation and the paid amount, with no right to a refund.

   5.4. Respect the minimum and maximum number of participants indicated on the website.

   5.5. Participants wishing to leave during the game must wait in the reception area and cannot return. Minors will be accompanied by the responsible adult.

   5.6. Participants under the influence of alcohol or drugs will not be allowed to play, and the reservation will be canceled without a refund.

   5.7. It is recommended to wear comfortable clothing during the games.

   5.8. The use of recording devices for sound or images in the game rooms is not permitted. Participants cannot bring these devices into the rooms.

   5.9. Entering the rooms with drinks or food is not allowed.

   5.10. Participants are encouraged not to reveal game details to the general public.

   5.11. If the schedule allows, players will be offered extra time, which can vary from 5 to 15 minutes, depending on the case. This offer is subject to availability at the time of the game and will have a specific charge, also to be informed at the time of the game, at the discretion of Escape Time.

   5.12. To enter the ranking, the group must ask for up to 3 hints and finish in record time. Groups qualify for the ranking on their first game attempt; unfinished games and players returning to the room will not automatically enter placements.

6. Safety Regulations:

   6.1. Safety and fun are our priorities. Follow the instructions provided before the start of the game. Escape Time Brazil is not responsible for damages caused by improper use of the rooms or non-compliance with the rules.

   6.2. Any participant can leave the rooms at any time by pressing the emergency button. Ensure you can participate in the games if you have any health restrictions.

   6.3. Escape games are not recommended for people with pacemakers, claustrophobia, heart problems, or pregnant women.

   6.4. Escape Time Brazil is not responsible for accidents that may occur during the games.

7. Changes to Terms and Conditions:

   7.1. Escape Time Brazil reserves the right to unilaterally modify, correct, supplement, or update these terms and conditions. The updated version will be available on the website and will be valid from the date of publication.


Thank you for choosing Escape Time Brazil. Enjoy solving the puzzles and have a great experience!